Informativa sui rimborsi
At Glamora Brush, customer satisfaction is very important to us. If your item arrives damaged, defective, incorrect, or not functioning as intended upon arrival, we will gladly offer a replacement or refund at no additional cost.
Due to hygiene, personal care, and product safety reasons, we do not require or accept physical returns for used beauty or hair products.
To request a replacement or refund, customers must contact us within 48 hours of delivery and provide:
• Your order number
• Clear photo and/or video evidence of the issue
• A brief description of the problem
Once reviewed and approved by our support team, we will provide either:
• A replacement product, or
• A full or partial refund, depending on the situation
We reserve the right to deny claims where insufficient evidence is provided or where the product issue appears to result from misuse, accidental damage, improper handling, unauthorized modification, or normal wear and tear.
Change of Mind & Non-Refundable Situations
We do not offer refunds, replacements, or exchanges for:
• Change of mind purchases
• Incorrect addresses or order details submitted by the customer
• Incorrect product selections made during checkout
• Delays caused by customs, shipping carriers, or circumstances outside our control
• Products showing signs of use, damage caused after delivery, or improper handling
• Minor cosmetic or packaging differences that do not affect product functionality
• Normal wear and tear over time
Please carefully review your order before completing checkout.
Refund Processing
If your refund request is approved:
• Refunds will be issued to the original payment method used at checkout
• Processing times may vary depending on your bank or payment provider
• Most refunds are processed within 5–10 business days after approval
Shipping fees (if applicable) are non-refundable unless the issue was caused by our error.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, cancellation requests may no longer be possible.
Contact Us
If you have any questions or require assistance, please contact our support team:
Our team aims to respond to all inquiries within 24–48 business hours.